Other drivers see my custom paints but I do not see them. What should I do?

If other drivers can see your custom paints but you can’t see them on iRacing on your own computer:

• Ensure Trading Paints Downloader is installed and running on your computer.

• Under Advanced Options in Trading Paints Downloader, ensure “Update My Own Paints” is checked. If it is not checked, Downloader will skip downloading your (the player) paints.

• Ensure your antivirus program and firewall allow Trading Paints Downloader to download paints to your computer.

• If you are a Trading Paints Pro members and using a Custom Number paint, ensure “Hide numbers…” is checked in your iRacing graphics options. It is possible you are racing with a Custom Number paint but don’t have iRacing configured to use a Custom Number paint.

• Try deleting the “paint” folder in Documents/iRacing. (Note: This will delete paint files from your computer.)

• Try restarting Trading Paints Downloader. Close Downloader entirely by right-clicking the icon in the Windows system tray.

• Try restarting the iRacing sim.

• If you recently reinstalled Windows, iRacing, or Trading Paints, your User ID may not be stored in memory yet, meaning Trading Paints won’t know which paints to download for you. This should correct itself after joining an official iRacing session or two.

If your custom paint still does not appear on your computer (but appears on opponents’ computer) after trying all of the above, you can report the issue and include an Output file of the session in question, the vehicle in question, the results of each of the above troubleshooting steps, a description or link to the paint you expect to see, and a description or link to the paint your opponents see on your car. If you report an issue with all this information, we may follow up with additional questions or to request additional information from you if needed.