Trading Paints Downloader error messages and their meanings
Learn about some of the causes and potential solutions for error messages that may result when using Trading Paints Downloader.
Error message: There was an error trying to verify the version of this software
tl;dr: Your computer can’t communicate with the Trading Paints servers.
If you see the error “There was an error trying to verify the version of this software” when opening Trading Paints Downloader, it usually means your computer cannot communicate with the Trading Paints servers.
Oftentimes, this could be because you have the program set to run on computer startup, and it opens before your computer connects to the Internet. It could also be due to a networking issue or firewall rule.
Ensure you are connected to the Internet and your virus protection and firewall allow Trading Paints Downloader to function.
In case you need to set an “allow” list through your computer or network’s firewall, the following domains are used by Trading Paints Downloader:
dl.tradingpaints.comdl1.tradingpaints.ggdl2.tradingpaints.ggshowroom-assets.tradingpaints.ggupdate.tradingpaints.ggfetch.tradingpaints.gg
Error message: Unable to create temp directory
If you see the error “Unable to create temp directory”, it means there is a permission error on your computer. You may need to run the Trading Paints program as an administrator.
Error message: Unable to write configuration
If you see the error “Unable to write configuration”, it means there is a permission error on your computer. You may need to run the Trading Paints program as an administrator.
Error message: Unable to create paint directories
If you see the error “Unable to create paint directories”, it means there is a permission error on your computer. You may need to run the Trading Paints program as an administrator.
Error message: Unable to load configuration
If you see the error "unable to load configuration" when opening Trading Paints Downloader, you’ll need to delete your configuration file. To delete your configuration file in Windows, from your Start -> Run menu, type %AppData%, navigate to the TradingPaints Downloader folder, and then delete the new_config.xml file.
Error message: There is a new version, update required
If you see the error “There is a new version, update required”, it means a mandatory update to the Trading Paints Downloader program is now available for download. Visit the Install page to download the latest version.
What should I do if I see “Waiting for Connection”?
If you see the message “Waiting for Connection”, it usually means the Trading Paints server and your computer cannot communicate due to a network issue. Ensure you are connected to the Internet and your virus protection and firewall allow Trading Paints to function.
Error message: Failed to Extract to Location
If you receive an error containing "FAILED TO EXTRACT ... TO LOCATION", it means Trading Paints Downloader cannot move downloaded paints into the proper directory on your computer.
In order to fix the problem, you will need to allow Trading Paints Downloader to access folders on your computer.
First, ensure you are running Trading Paints Downloader as an Administrator.
Then, follow Microsoft's instructions for turning off controlled folder access for Trading Paints Downloader under Start -> Settings -> Update & Security -> Windows Security -> Virus & threat protection.
After you've made the changes, close Trading Paints Downloader entirely and reopen the program.
Error message: Called RunScript when not marked in progress
If you receive the error “Called RunScript when not marked in progress” when attempting to install Trading Paints Downloader, close the installer and try running again as administrator or with Administrator permissions.
Error message: Called InstallFinalize when no install in progress
If you receive the error “Called InstallFinalize when no install in progress” when attempting to install Trading Paints Downloader, close the installer and try running again as administrator.
What should I do if there’s no error message in Trading Paints Downloader and instead the program crashes immediately when I try to open it?
If your Trading Paints Downloader is crashing immediately when opening the program, check the following:
Communication between your computer and the Trading Paints servers
The most common reason Trading Paints Downloader might crash on initial open is because the Trading Paints servers can’t communicate with your computer to perform its initial checks.
You must be connected to the internet to use Trading Paints Downloader.
If you have a firewall blocking Trading Paints Downloader’s access, you’ll need to disable it or allow Trading Paints Downloader access.
You may need to create an exception in your computer’s antivirus software for Trading Paints Downloader. Check to ensure your AV software is not blocking or restricting access to Trading Paints Downloader.
Installation issues
Trading Paints Downloader could also crash if its installation is corrupted or somehow incomplete, like attempting to run the program in a directory by itself without its required libraries and files. Try uninstalling Trading Paints Downloader from your computer, and then re-downloading and installing the program fresh.
System requirements
Also ensure your computer meets iRacing’s system requirements before attempting to use Trading Paints Downloader.